FAQs

How long will it take to receive my item?

 We require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 15 business days. Please consider the current state of the COVID-19 pandemic and any holidays that might impact/delay delivery times. If you have any questions or concerns, please reach out to our support team via email: mymodernbohemian@gmail.com 

What is your return policy?

• DAMAGED / DEFECTIVE PRODUCT
• • If you receive a product that is damaged or defective, we will gladly issue a refund (product cost) or replacement as long as it's within 7 days of an order being delivered. The only requirement is proof of the damaged or defective product in the form of a high-quality image or video. You can send the image and/or video to our Customer Success team at mymodernbohemian@gmail.com
    • For certain products, it may be difficult for us to determine if something is actually damaged or defective. In rare scenarios like this, we will have to make a judgment call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that the high-quality images and videos showcase the damage or defect.
• PRODUCT LOST / STOLEN
  • There are some things that are simply out of our control. Very rarely, an order may be lost in transit or stolen. In this case, we'll work with you to do what we can to make things right.

IMPORTANT NOTE: Our estimated processing time of 1 to 3 days is separate from our estimated shipping times. 

INITIATE A RETURN/REFUND VIA EMAIL: mymodernbohemian@gmail.com